"His track record of leading discovery, prototyping, UX validation, and full interaction design on revenue-generating projects such as the Consumer Cellular Kiosk, Krispy Kreme Drive-Through and the Tim Hortons Recipe Guide demonstrates how thoughtful product strategy translates into measurable financial outcomes."
"Tim stepped confidently into his role as the team's creative design lead and excels at challenging the status quo. He joined cross-functional teams to lead the design of the customer journey and developed prototypes that enabled user testing of the end-to-end digital experience. The output of these activities was critical to the success of the project."
"Not only did he present a solution, but he designed and built the web-based costing tool from end to end with no support. This will prove invaluable to Sales & Solutions Architects as we begin to drive opportunities and revenue with a new service offering."
Great products are as usable as they are useful. It’s not enough to offer powerful services; creating easy and satisfying interactions that match the user’s natural cognition is what can transform a “not as good” product into the one customers will choose to use anyway.